How do I get a Contour Account?
Qualified adults 18 years of age or older can get a Contour account online at www.usbankcontour.com or at any U.S. Bank branch location.
Do I need a credit card or checking account to open a Contour account?
No, you can get a Contour Primary Account card at any U.S. Bank branch location or online through the Express Setup without a credit card or checking account. Express Setup is the fastest way to get access to a single Contour card. The enrollment fee is charged to your Contour account. You can then add money to your account to start spending. If you want to add more cards later, you may do so online after the first time you’ve added money to your account.
If you want to choose a card color other than blue or order additional cards right away, you can use the Contour account builder. You will need a U.S. Bank credit or debit card to check out using this option – we accept U.S. Bank Visa and MasterCard. During checkout using the builder, you can add money to your Contour account from your credit or debit card at no fee (there is usually a charge for loading from a credit or debit card). We always run credit and debit card charges through like purchases, not cash advances.
What fees are associated with this card?
Visit our Fees page to view all account and transaction fees that may apply to your Contour account.
What should I do after I receive the card?
To begin using your card, you must activate it first. Log in to your online account at www.usbankcontour.com or call Contour Customer Support at 1-855-209-8388.
How do I get my PIN?
If you activate your card online, you will select your 4-digit PIN during activation. If you activate your card over the phone, your pre-assigned PIN will be spoken to you. Your PIN can be changed immediately if you wish. If you ever forget your PIN, call 1-855-209-8388 and select option 6 to hear your PIN.
My card says “Valued Customer” – how do I get a card with my name on it?
If you purchased your Contour card in a U.S. Bank branch, it says “Valued Customer.” A personalized card will be automatically mailed to you after you add money to your account four times.
What should I do if my card is lost or stolen?
Call Contour Customer Support at 1-855-209-8388 immediately if you are sure your card is lost or stolen.
What is Direct Deposit?
Direct Deposit allows employers and others to make electronic deposits right into your account.
How do I set up Direct Deposit for my Contour account?
It's simple. To automatically deposit your payroll check, contact your employer and request a Direct Deposit form. You can also find the form on the Contour website. Complete and return the form to your employer for processing. For government or Social Security checks, contact the Social Security Administration at 800-772-1213 or visit the Social Security Direct Deposit website to submit the information online.
How long does it take for Direct Deposit to take effect?
Depending on your employer or other income source, it could take a few days or up to a month for Direct Deposit to be loaded on your Contour account.
Are there other ways to add money to my card?
In addition to Direct Deposit, there are several ways to add money to your card:
How do I verify my checking account as a funding account?
After you set up your U.S. Bank checking or savings account as a funding account, you must be verified as the owner of that account before it can be used to load money to your Contour card. This one-time process is for your security and may take several days to complete.
Within 3-5 banking days, two small test deposits and withdrawals will be been made to your bank account. Log into your bank account online or look at your bank account statement to view these transactions (the description will say ““USB Contour Trial Deposit”). Write down the amounts – you will need them to verify your bank account.
Next, log in to your Contour account. From the dashboard, select your primary card to access the Account Summary page, then select Manage Funding Accounts under the Add Money menu. Click the link to validate your funding account and enter the two deposit amounts to complete the process. Once verified, you can request a load from this bank account, which may take 3-5 days to become available in your Contour account.
If you have any questions, you can always call us at 1-855-209-8388.
How do I make a purchase with my card?
Since your Contour card can be used anywhere Visa Debit cards are accepted, you can shop online and off, pay your bills, make ATM withdrawals and more. And since your Contour account is pre-loaded with your money, you don’t have to worry about interest charges, overdraft fees or going over budget.
How can I get cash with my card?
There are many easy ways to get cash with your Contour Account:
How do I get cash back at a retail checkout?
When prompted for credit or debit, select “debit.” Enter your 4-digit PIN. Select “Yes” for cash back. Enter the amount and then press “OK.” There is no fee to get cash back with a retail purchase (limits may apply).
How can I check the available balance on my card?
There are three ways you can check your available balance:
How many Contour cards can I have?
You may have one Primary Account. Within a Primary Account, you have the ability to add one Joint Account holder and up to five Sub Accounts.
How can I use my Contour card when traveling internationally?
You can use your card to make purchases anywhere Visa Debit cards are accepted when traveling internationally. However, for security purposes we may block transactions in certain foreign countries. Call us at 855-209-8388 for more information. Additionally, some international merchants require that cards contain an EMV chip (not yet available for Contour) and may ask for an alternative payment method.
As an alternative, you can also use your card to withdraw cash at ATMs or to make teller cash withdrawals at any Visa Member Bank.